Delivery and Returns

1. Free standard delivery to mainland France, Corsica and Monaco

Delivery to mainland France by Mondial Relay or Colissimo is free for purchases over €120.

2. Shipping information and costs

Items will be delivered to the delivery address you entered when placing your order, within the delivery time shown on the order confirmation page.

In the event of a late shipment, we will send you an email to let you know whether the delivery date has been affected. In compliance with current legislation, in the event of a late delivery, you have the right to cancel the order, according to the terms and procedures defined by Article L 138-2 of the French Consumer Code.

If you receive the product in the meantime, we shall refund the product and delivery charges under the terms of Article L 138-2 of the French Consumer Code.

LABORATOIRES CINQ MONDES cannot be held responsible if delivery by a carrier is late solely because the client was unavailable for a number of suggested delivery appointments.

- As we deliver Monday to Friday, 09:00 to 18:00, we recommend that you select your business address, or another address where you will be able to receive the delivery during these timeframes.

- Orders are only processed and dispatched on weekdays (Monday to Friday, excluding public holidays). Only one postal address can be assigned to each order. If you would like to send the same parcel to several addresses, please create separate orders for each address.

- Orders placed via www.biovive-france.com can be delivered to mainland France (including the Principality of Monaco and Corsica), Switzerland and the European Union.

- You can track the status of your order at any time in the My Orders section of your account.

- Products are for sale in the following countries: Germany, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden, Switzerland, Ukraine.

• DELIVERY CHARGES TO MAINLAND FRANCE, MONACA AND CORSICA

*Delivery times vary depending on the delivery region and may take up to 2 days longer.

• DELIVERY TO THE EUROPEAN UNION AND SWITZERLAND

3. Order tracking

You can track the status of your order at any time in the My Orders section of your account. To check the delivery status of your order, use the parcel tracking number that you can find in the My Orders section.

4. Right to Change Your Mind

In compliance with the provisions of Article L.121-21 of the French Consumer Code, you have the right to change your mind and may cancel your order up to 14 days from receipt of your products, without giving a reason or paying any penalties.

Products must be returned whole and in their original condition (packaging, accessories, information sheet, product unopened and unused).

Otherwise, you shall be held responsible. If the product is found to be damaged when you return it under the terms of this article, your right to cancel may be null and void.

If you exercise your right to change your mind, LABORATOIRES CINQ MONDES shall refund the amounts paid within 14 days of receiving your request via the same payment method used to place the order.