Terms and conditions of sale
The Biovive website (hereafter referred to as “the Website”) is an electronic business website that can be accessed at the following address: www.biovive-france.com. It is accessible to any internet user (hereinafter referred to as “the User”).
It is published by:
LABORATOIRES CINQ MONDES
“Société par Actions Simplifiées” (simplified joint stock company) with a share capital of €513 270
RCS Paris 435 296 470
Head Office: 51 rue de la Chaussée d'Antin 75009 Paris
Tel.: +33 (0)175 000 810
E-mail: biovivejecoute@biovive.fr
Paris Trades & Companies Register No. 83268040900014 4645Z
Intra-community VAT No. FR45832680409
Article 1 - Purpose
These Terms and Conditions apply to sales of organic cosmetic products by the company LABORATOIRES CINQ MONDES.
Article 2 - Prices
The prices of our products are shown in euros, including all taxes (VAT and other taxes that are applicable on the date of the order), unless otherwise stated and excluding delivery charges.
If requesting shipment to a country outside mainland France, you are defined as the importer of the goods. Customs duties, import duty, other local taxes or State taxes may be applicable. These duties and amounts are outwith the responsibility of LABORATOIRES CINQ MONDES. You shall be wholly responsible for these charges, in terms of both declaration and payment, to your country’s relevant authorities and organisations. We advise you to contact your local authorities for more information.
All orders are payable in euros.
LABORATOIRES CINQ MONDES reserves the right to amend its prices at any time, however the products shall be invoiced at the price that is applicable at order confirmation, subject to availability.
Goods shall remain the property of LABORATOIRES CINQ MONDES until paid for in full.
Note: The transfer of all risks of loss or damage in relation to the goods ordered passes to you as soon as you take physical possession of them.
Article 3 - Order
The contractual information is provided in French and shall be confirmed at a later stage upon confirmation of your order.
LABORATOIRES CINQ MONDES reserves the right to refuse a payment, or not confirm an order for any reason, and more specifically, in the event of a supply issue or difficulty with the order received.
Article 4 - Order confirmation
By placing an order on the www.biovive-france.com website, the customer agrees to be bound by these Terms and Conditions. Order confirmation shall entail your full commitment and adherence to these Terms and Conditions, without exception or reservation.
All data provided and the recorded confirmation shall constitute proof of the transaction. You acknowledge having read and understood these terms. The order confirmation shall constitute signed acceptance of the operations carried out.
A summary of your order details and these Terms and Conditions shall be sent to you at the email address in your order confirmation.
Article 5 - Payment
By confirming your order, you commit to paying the stated price. Payment for your purchases shall be made by credit or debit card via the secure PayPlug system.
Article 6 - Cancellation
In accordance with the provisions of Article 121-21 of the French Consumer Code, you are entitled to a cooling off period of 14 days from the receipt of your products to exercise your right to change your mind without providing any reason or paying any penalties.
All items must be returned in full and in their original state (packaging, accessories, information sheet, product unopened and unused). Otherwise, you shall be held responsible. Any damage to the product under these circumstances may invalidate your right to cancellation.
In the event that you exercise your right to change your mind, LABORATOIRES CINQ MONDES shall refund the amounts paid, within a period of 14 days from the notification of your request, via the same payment method used to place the order.
Article 7 - Availability
Our products are offered as shown on the www.biovive-france.com website, subject to availability of stock.
In the event that they are out of stock, after your order has been placed, we shall inform you by email. Your order shall be cancelled automatically and no payment shall be taken.
Moreover, the www.biovive-france.com website is not intended to sell large volumes of products. Therefore, the company reserves the right to refuse orders of more than 25 identical products.
Article 8 - Delivery
Goods shall be delivered to the delivery address entered at the ordering stage, within the lead time shown on the order confirmation page.
In the event of a late shipment, you shall receive an email informing you of any consequences on the delivery time that you have been given.
In accordance with current regulations, in the event of a late delivery, you have the right to cancel your order under the provisions and terms defined in Article L 138-2 of the French Consumer Code. If you receive the product in the meantime, we shall proceed to refund the item and the transport costs under the terms of Article L 138-3 of the French Consumer Code.
In the event of deliveries by a carrier, LABORATOIRES CINQ MONDES cannot be held responsible for a late delivery that is entirely due to the unavailability of the client after several delivery times have been proposed.
Article 9 - Guarantee
All our products carry a legal guarantee, according to the Guarantee Against Hidden Defects, provided for in Articles 1641 et seq. of the French Civil Code. In the event of the non-compliance of the item sold, it may be returned, exchanged or refunded.
Any claims or requests for exchanges or refunds must be made within 30 days of delivery, by email to the following address: biovivejecoute@biovive.fr.
Products must be returned in their original condition with all packaging and component parts (accessories, packaging, information notice, etc.) The costs of returning the product shall be refunded based on the price invoiced and the cost of the return shall be refunded upon presentation of receipts.