Your personal data

Your requests to change your personal details

o As a Laboratoires Cinq Mondes service user, you can change your personal details at any time in the My Account section.

o If you would like to delete your account, you can also do this (please note that this action cannot be undone and you will lose access to your order history, your loyalty points and your promo codes, etc. But you can create a new account) in the My Account section. o You can export your personal data from My Account.

o For any request to access, obtain, rectify or erase your personal data, please contact our data protection department.


This page describes the principles which guide Laboratoires Biovive in gathering different types of information about its customers. The points described in this page are explained in more detail in the Laboratoires Cinq Mondes data protection policy.

This page also explains Laboratoires Cinq Mondes's security policy and data protection obligations in order to respect your privacy as much as possible.


To avoid any misinterpretation, here is an explanation of some of the terms used:

o Personal data: any information relating to an identified or identifiable natural person; “an identifiable natural person” is one who can be identified directly or indirectly.

o Processing: any operation or set of operations performed upon personal data or sets of personal data, whether or not by automatic means (collection, recording, transmission, storage, retention, retrieval, consultation, use, dissemination, segmentation, etc.).

Data Controller

Any processing of personal data shared with Laboratoires Biovive is carried out under the responsibility of the company Laboratoires Cinq Mondes - 51, rue de la Chaussée d'Antin - 75009 Paris - France - 83268040900014.

How do we collect information about you?

Collecting your personal data (such as your name and contact details) is usually based on your customer relationship or other relationship that you have with us.

For example, we gather your data when you interact with our services, signing up as a user of our website, using Laboratoires Cinq Mondes services, or providing other information to us.

When your use communication and network services, for example by phoning us, or creating your account, or sending an email, the identifying data are stored in our systems to enable you to use our services.

When you visit the Laboratoires Biovive website or load its pages, you leave different types of anonymous browsing data, such as your IP address and your browsing history.

Our services are based on the use of cookies. We may collect data depending on your consent. We record calls to the Customer Services Department so that we can check the actual discussion that took place, if necessary. We also collect data from our potential customers when they participate in competitions, lucky draws or customer events.

What data do you collect?

The data we collect includes your name, address, phone number, email address, date of birth, direct marketing information and consent, information about the business contact person, name of the company, information provided by you, and information about customer classification, orders, shipments, agreements and invoicing. Data we store that may be related to you.

The data created and collected during communications include information about the communicating parties, the log-in time, routing information, data transfer protocol, connection format and locale data. When you browse on-line, “measurement data” are collected using cookies. These data cannot be linked to a person.

The customer information that we collect helps us to personalise and continuously improve your buying experience of Laboratoires Cinq Mondes services.

We use this information to process orders, deliver products and services, process payments, share information with you about your orders, products, services and promotional offers, maintain and update our records and your account with us, make content available to you such as wish lists and customer comments, and recommend products and services that may be of interest to you.

We also use this information to improve our on-line shop and website, prevent or detect fraud or abuse on our website, and allow third parties to provide technical, logistical or other functions on our behalf.

List of the types of information that we collect:

Information that you share with us

We gather and record all the information that you share with us via our website or other means. You can choose not to provide certain information with us. However, this decision may limit the use of our services. We use the information that you provide, in particular to respond to your requests, personalise your future purchases, improve our services and communicate with you.

Information gathered automatically

Each time that you contact us, we receive and record certain types of data. Like many other websites, we use “cookies” to gather some types of data when your browser accesses the Laboratoires Cinq Mondes website or ads and other content displayed on other websites by Laboratoires Biovive or on its behalf.

Information about emails

To optimise the usefulness and interest of our emails, if your PC allows, we frequently receive confirmation of the emails sent by Laboratoires Cinq Mondes that you have opened. If you don’t want to receive emails from us, you just need to update this permission in your account settings.

How do you manage my data?

Please note that employees of Laboratoires Cinq Mondes and its subsidiaries are bound by a duty of confidentiality when they process your data. We maintain the confidentiality of your personal data and ensure that they are only used for the defined purposes.

Your data are processed for the purpose of producing and delivering communication and other agreed services, developing services, invoicing, giving you the best and fullest possible service and keeping you informed about our services.

We also use your data for customer communications, such as sending information about our services and for direct marketing purposes. We also use your data for customer profiling using invoicing, amounts of use, duration of the customer relationship and external classifications.

At the same time, we use summary data about usage and person-specific data to create target groups for marketing. We process the data of our potential customers for direct marketing purposes. We try to ensure that our customers’ data is up-to-date and correct.

We delete obsolete and redundant information whenever possible. We protect all your data via individual, task-based access rights and prevent access to third parties.

Where do you send my data?

We only pass on your data as permitted by applicable legislation, and as stated in the file description to the authorities and other telecommunication companies.

When we use subcontractors, we sign a security agreement with them that also covers the use of your data. We are also responsible for this type of processing on your behalf.

Our Data Protection Policy

The aim of this data protection policy is to describe the principles and practices that we observe at Laboratoires Cinq Mondes to ensure the protection of private life, confidentiality of communications and legal protection of our customers.

Laboratoires Cinq Mondes updates this policy regularly as operation or services change or develop. For this reason, we recommend that you review the latest version regularly.

Laboratoires Cinq Mondes's core values include the confidentiality of customer data and communications, as well as the respect of customers’ private lives in all aspects of the company’s operations.

When handling our customers’ personal data, we comply with French legislation, the orders and instructions of the authorities, and data processing best practices. Laboratoires Cinq Mondes provides a high level of data protection. Personal and identifying data as well as data linked to location are collected only for specific predefined and legal purposes and are not processed in any way that is incompatible with these aims.

We protect the security of your personal data when they are being transmitted by using SSL (Secure Sockets Layer) software that encrypts the information you enter before it is sent to us. We maintain physical and electronic safety measures and safeguarding procedures related to the collection, retention and sharing of customers’ personal data.

As part of our security procedures, we may ask you for proof of your identity, before we can share your personal data with you. We are continuously training our staff on the principles of data processing and monitor the use of data by appropriate means.

The general principles of customer data management

The processing of personal data must always be justified for carrying out Laboratoires Biovive operations. Laboratoires Cinq Mondes has defined its purpose for gathering, handling and passing on personal data in the following section.

Laboratoires Cinq Mondes only processes customer data that is required for its operations, as defined in the purpose for use described in the file description of the customer register. We try not to process data that is incorrect, incomplete or out of date.

Customer data processing is generally based on a relevant relationship, information received during use or registration for a service or your consent. We may also process your data for other reasons, for example at your request or when required by law.

Your data may be processed internally by Laboratoires Cinq Mondes. We encourage our customers to update their contact details regularly.

We record conversations with our Customer Services Department to verify sales transactions, reply to your queries, and monitor and improve the quality of our service. Please note that, as a Laboratoires Cinq Mondes customer, you have the right to verify what data is being stored about you in our systems, or that no data about you is being stored in our file.

You may also refuse the use of your data, in accordance with the relevant legislation. The inspection may be carried out once a year free of charge. The request for data inspection must be the subject of a signed written agreement between you and Laboratoires Cinq Mondes.

Collection, retention, retrieval and processing of personal data

1. Record of data collected directly by Laboratoires Cinq Mondes services.

Contact Form

Data gathered: email and message

Purpose: Customer Relationship Management

Data retention: Saved in database

Retention period: 1 year

Access to data: Laboratoires Cinq Mondes Customer Services Department

Are the data stored or processed outside the EU? No.

Customer account creation

Data gathered: Last name, first name, address, phone number, email address, date of birth, direct marketing information and consent, information about the company contact person, company name, information provided by you, customer classification information, order, delivery, agreement and invoicing, We store data that may be connected to you.

Purpose: Order/Order tracking/ Address/Returns/Credit/Loyalty Management

Data retention: Saved in database

Retention period: Customer retention period/Clients who have been inactive for 3 years shall be deleted

Access to data: Logistics (partial; only data related to the processing and shipment of your order) / Marketing department / Customer Services Department

Are the data stored or processed outside the EU? No.

Opt-in newsletter form

Data gathered: email address

Purpose: Marketing emails

Data retention: Database Opt-in

Retention period: Customer Opt-in duration, unless refused by customer

Access to data: Marketing Department

Are the data stored or processed outside the EU? No.

In accordance with the French Data Protection Act, you may exercise your right to access your data and have them rectified using the contact button at the top of this page.

2. Record of data shared with subcontractors by Laboratoires Cinq Mondes departments


Information service provider:

Location service provider: France

Purpose: Marketing emails

Are the data stored or processed outside the EU? No.

Service provider’s GDPR policy:


Information service provider:

Location service provider: USA

Purpose: Log in to your account from the website or through your Facebook account

Are the data stored or processed outside the EU? Yes.

Service provider’s GDPR policy:

Google Analytics

Information service provider:

Location service provider: USA

Purpose: Site traffic analysis + Remarketing

Are the data stored or processed outside the EU? Yes.

Service provider’s GDPR policy:

Google Adwords

Information service provider:

Location service provider: USA

Purpose: Advertising + Remarketing

Are the data stored or processed outside the EU? Yes.

Service provider’s GDPR policy:

Sending and sharing data

Laboratoires Cinq Mondes may only share your data with third parties in accordance with current legislation.

We share information at the request of the authorities, for example police and security services, as well as other authorities, for reasons specified by the legislation.

Information about our customers is an important part of our activity and we do not sell or lease it to external parties. We only share this information in the scenarios described above, for the purposes describe in this privacy policy, under Laboratoires Cinq Mondes control and who are either subject to this privacy policy, or to whom rules apply that are at least as stringent as those described in this privacy policy.

Moreover, we may pass your data to subcontractor, in which case we shall ensure that the confidentiality of the data is respected and we shall also be responsible for the management of the data in this case.

If we process your data outside the EU, we shall protect your data by ensuring that the subcontractor guarantees the appropriate processing of the data.

Processing of identifying and location data linked to electronic communication

Laboratoires Cinq Mondes treats all data and all messages created during communication confidentially. Our staff are bound by a confidentiality agreement and prohibited from using messages or other confidential information. Communications via a network always leave a trace.

These network traces are called identifying data as they can be connected to a person.

Network traces are created, for example, during phone calls, when sending emails and text messages or browsing the internet. They may contain information about the correspondents, the connection route or routing, the data transfer protocol used, the event and the terminals used or their location.

Laboratoires Cinq Mondes manages identifying and location data in accordance with current legislation for the purpose of, for example, implementing and using services, invoicing, technical development, consent or marketing. Data may also be used for invoicing other service providers insofar as that may be necessary.

Laboratoires Cinq Mondes may also manage identifying data in the event of abusive use, violation of data security or to repair a breakdown. In all the above situations, we only process identifying and location data insofar as it is necessary to accomplish a specific task.

Use of location data

An actual location method whereby one person may follow or find another person requires the consent of the person being located. The customer cannot be located at all if they deny access to geolocation services.

If we pass location data to location service providers, we shall ensure by appropriate means that consent has been granted by the person being located.

People authorised to manage identifying and location data

Only specific people within Laboratoires Cinq Mondes, whose job requires access to identifying and location data may process these data.

In practice, authorisation is only granted to people carrying out tasks related to invoicing, maintenance or development of network or communication services, prevention and investigation of abuse, customer services and marketing. People who have the right to handle data may only manage them insofar as required for individual tasks.

Duration of identifying and location data processing and data storage

We process identifying and location data as long as necessary for the purposes of invoicing, technical development, repairing breakdowns, marketing, enquiries into misuse or data security.

However, data handling only takes place insofar as it is required by these actions and shall not unduly compromise the confidentiality of a message or the protection of private life.

We store data required for invoicing for a least one year from the invoice due date and for a period of not more than three years from the invoice due date, unless required to retain data for a longer period for the purpose of invoice payment. Otherwise, data is stored to the extent permitted and required by current legislation.

Websites, tracking visits

We also gather data about visits to our website. These data include the IP address and the corresponding DNS, the organisation registered at the IP address, the name and address of the page visited, the page loading time and type of browser.

Please note that the IP address is an identification required for the internet to work. It is used to direct messages sent via the internet to the appropriate locations. As a general rule, the IP address is not linked to the person using a computer, but it may be linked to the organisation that has registered the IP address. The IP address link may be established at the request of the authorities.

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